Returns & Exchanges
At Mattress Mattress, we are committed to your sleep satisfaction with a 100-night comfort guarantee on all premium mattress sets. If you are not resting perfectly, our team is here to help you find the ideal replacement or process a return.
Initiate Your Request
Contact our customer service team via email or phone within 100 days of delivery to begin your return or exchange process.
The Sleep Trial Period
We require a minimum 30-night break-in period to allow your body to adjust to the new support system before a return can be finalized.
Inspection and Documentation
Provide photos of the mattress to ensure it is in clean, hygienic condition and free of any stains or damage, as required by health regulations.
Schedule a Pickup
Once approved, we will coordinate a professional removal service to collect the mattress from your home for donation or recycling.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing